Q1: Can I cancel my account?
A:Depositit offer a no quibble 15-day money back guarantee.
If you are not completely happy for any reason within this time, just
let us know and we will cancel the account and refund your payment.
Return to top
Q2: Is Depositit easy
to use?
Installing the Depositit software is very simple and once you have
registered and downloaded the software just follow the installation
wizards, which will guide you quickly through the process.
Every customer also receives a free copy of our
interactive training solution that provides clear information on how to
use the software.
If you require technical support you may:
1. Take out a technical support contract at the time of subscription for
just £12.50 + vat. Which offers unlimited phone calls or emails to our
technical support department for the year.
Return to top
Q3: How long will it
take to back up my files?
The time taken to backup files is dependent on your Internet
connection (i.e broadband will be quicker than 56k dial up) and the
amount of data selected for backup.
The first time you backup your data will generally
take considerably longer than subsequent backup times, as it is
uploading all your selected information to our servers.
Once your files have been uploaded, the system knows
only to transfer either new or changed files, reducing subsequent
backups to just minutes in most cases.
Please bear in mind that you can pause backups at any
time and also continue to work or use the Internet whilst backing up.
Return to top
Q4: I have several
computers, do I need to set up a separate account for each one?
No, you pay for the Depositit service by how much data you store not
per computer.
For example: if you have a PC and a laptop, once you
have set up your account simply install the software onto the second
machine, configure the account and you can back this up too. The same
applies if you run a small office with 4 or 5 pc's that are not
networked, just install Depositit onto each computer, configure the
software and they can all be backed up under the single account.
Return to top
Q5: Can I use
Depositit if I have a firewall?
Yes, Depositit should work automatically through most firewalls. If
port adjustments are required, it must allow outgoing TCP connections to
ports in the range 44400-44408 and 44450.
Return to top
Q6: How can I check
the amount of data I need to back up?
In order to do check how much data you have to back up, you need to
know where it is on your computer. Many people save their work to their
'My Documents' folder.
In this example, you would:
1. Double click on the 'My Computer' icon on your desktop
2. Double click the local disk ('C' Drive)
3. Select 'My Documents' folder (this may be within the 'Documents &
Settings folder) by moving the cursor over it
4. Right click on your mouse and go down to 'properties'
5. Left click on 'properties' to see how many megabytes of data are in
the folder.
Notes:
a) All computers are set up differently, so you may need to search a
little bit to find the folder/s you require.
b) Another tip is to open a document you have been
working on, right click on 'File' on the top left hand corner, scroll
down to 'Properties' and left click on this. In the 'general' tab it
will display the folder this document has been saved to: i.e -
C:\MyDocuments\Work\Insurance Letter
This tells you the document called 'Insurance Letter'
is in a folder called 'Work' which is contained in the 'My Documents'
directory on your 'C' drive.
Important: Depositit compresses your files to make
them smaller, so if you have 800mb of word documents and spreadsheets in
your My Documents folder, this may reduce to less than half this amount.
Digital images do not compress very well, so if you have 200mb of
photographs, it will not reduce to much less than this.
Return to top
Q7: Which package
should I subscribe to?
If you are in any doubt about how much data you will be backing up,
we suggest you subscribe to the Light User 500mb package. If you require
additional storage your account will automatically be upgraded to
accommodate this.
Return to top
Q8: What happens if
I need to upgrade my account?
When your storage package reaches 80%, 90% and 95% of it's limit,
you will be sent an email advice notice notifying you of this. You can
then decide if you wish to delete files from your backups (to keep
within your storage band), or allow the software to automatically
upgrade your account to accommodate your new storage requirements.
Return to top
Please note that all upgrade charges are pro rata,
hence if you upgrade halfway through your annual contract at month 6,
you will pay just 50% of the upgrade fee (the cost is worked out in
relation to whichever point you are within your contract).
You will also be kept up to date of your storage
balance via the confirmation emails you receive after every backup, so
you will always know how much storage you are using of your selected
package
Return to top
Q9: Why is Depositit
better than using my CD, DVD or tape drive?
Many computers come equipped with a CD or DVD drive, which can be
used to make backup copies of your data. These are manual processes and
as such involve time and effort; and as a consequence it may often be
neglected!
a) Someone has to remember to carry out the backup,
check that it did so successfully and then store the media safely
off-site.
How often do you do this?
b) Most CD's store around 650 mb of data, so if you
have 4000mb to save, you will require over 6 cd's every time - imagine
how long this might take?
c) Tape and disk drives can give a false sense of
security, as the media they use are prone to wear and tear (tapes warp,
cd's get scratched), so even following the necessary procedures does not
guarantee that your files will be retrievable when the critical time
comes to restore them.
d) If the hardware device you use becomes faulty, you
will incur either repair costs or need to purchase a new device.
Online data backup solutions will save you time,
effort and money. Depositit provides the easiest, fastest and most
secure method for you to safeguard your critical information on a daily
basis. Just set it and forget it - we do the rest...
Return to top
Q10: Can anyone else
see or access my data?
No. Your data can not be seen or accessed by anyone else. The
highest security is used, which ensures that prior to upload all your
files are encrypted for secure transit, and once they arrive on our
servers they are further encrypted using 448-bit Blowfish technology.
This is one of the most sophisticated algorithms available and endorsed
by the military.
Return to top
Q1: Do I need to
backup from a fixed IP address?
A: There is no requirement for backing up from a fixed IP
address.
Return to top
Q2: Can I back up
Linux or Apple Mac files?
A: These options are not available at the moment but are
currently in development and will be coming soon so please revisit the
website for updates. If these options are important to you please
register your interest at
enquiries@depositit.com and you will be notified when they are
available.
Return to top
Q3: Can I back up
Exchange files?
A: This option is not available at the moment but is
currently in development and will be coming soon so please revisit the
website for updates. If this facility is important to you please
register your interest at
enquiries@depositit.com and you will be notified when it is
available.
Return to top
Q4: Can I back up SQL
files?
A: Yes, please
login here
to your account to download the SQL Backup Wizard. By following the
instructions in this document you will be able to backup your SQL files
using Depositit.
Return to top
Q5: Will Depositit
backup open files?
A: The Depositit application cannot backup “locked” open
files such as Exchange Servers or SQL/Oracle databases etc. Open files
within programs such as Word, Excel etc. can be backed up, however the
latest version may not be backed up if it has not been saved to the
file.
Return to top
Q6: Is Depositit
compliant with the Data protection Act?
A: Depositit is registered with the Data Protection Registrar
No. Z5282039.
Return to top
Q7: How secure is
the Depositit service?
A: Depositit is designed to be compliant with ISO17799.
Return to top
Q8: How is the
data transferred over the Internet to the Depositit servers?
A: Data is encrypted and compressed at the client side prior
to being uploaded to the secure Depositit servers. When the data is
safely stored on the Depositit servers it is further encrypted to 448
bit level.
Return to top
Q9: Can I use
Depositit if I also have a firewall?
A: If a firewall is present it must allow outgoing TCP
connections to ports in the range 44400-44408 and 44450 plus HTTPS
access for registration with WorldPay (this is port 443, but might go
through a proxy, depending on local configuration).
Return to top
Q10: Can I use
Depositit over a LAN?
A: Yes. You may need to reset certain permission or access
rights, depending on how the network is configured.
Return to top
Q11: Is it possible
that a file that may contain a virus or trojan etc uploaded to the
Depositit servers could infect my data on the same server?
A: The client application reads all the files, which are to
be backed up, and calculates a hash for each. If the hash does not match
the hash of the same file from the previous backup, the file is
uploaded. The client application only reads the data to calculate the
hash and upload the file. It never executes the file or any macros
contained within and stores it encrypted. The server also does not
execute any of the backed up files or macros. If a file to be backed up
contains a virus or trojan, the backup on the server will still contain
the virus or trojan, and the restored file will also still contain the
virus or trojan.
Return to top
Q12: If the correct
version of the file already exists on the computer will it still be
restored?
A: No, Depositit will recognise that the file is the same so
there will be no need to restore it. An email will be sent to you
confirming this unless you have deactivated this facility.
Return to top
Q13: Is it
possible to use Depositit to back up drives from colocated web servers
hosted in a remote data centre?
A: The client application (software) is developed for Windows
platforms, if you install Depositit on a computer running Windows that
has network access to colocated space then you will be able to back up
those files.
Return to top
Q14: Does Depositit
run on Windows Server 2003? On servers, does it run as a system service?
A: Depositit hasn't yet been tested on Windows Server 2003.
The client application (software) runs as a service on Windows NT based
systems (NT 4.0, 2000 and XP). If Depositit works on 2003, it will run
as a service there.
Return to top
Q1: Do I need an
Internet connection to use Depositit?
A: Yes, Depositit uses your Internet connection to securely
transfer files to and from our remote server locations.
Return to top
Q2: Will Depositit work
with any Internet connection?
A: Yes, you can use any Internet connection with Depositit.
This can be a standard dial up account via a modem, ISDN, cable, DSL,
ADSL, LAN or T1 connection, using TCP/IP.
Return to top
Q3: What happens if
my Internet connection is disconnected during a backup or restore?
A: The Depositit application will remember exactly where in
the transfer process it was prior to the disconnection and will
automatically attempt to redial and resume the transfer.
Return to top
Q4: What happens if I
change my Internet Service Provider (ISP)?
A: To do this you will need to select Programs > Depositit >
Change My Account Details and select the new ISP from the "Select Dialup
Account" pick list.
Note: You must ensure that you have created an
account for your new ISP before attempting to do the above.
Return to top
Q5: What happens if I
upgrade my Internet connection from a dial-up account to an always-on
connection?
A: To do this you will need to select Programs > Depositit >
Change My Account Details and untick the "Use Existing Dialup Account"
box.
Return to top
privacy
statement
